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FAQ about the postponed Texcare

Due to the corona pandemic we have decided to further postpone Texcare International 2020. We would like to apologise for the situation caused by the corona pandemic. Currently, we are doing everything possible to reduce the impact on the textile care sector. In the following, we have compiled a list of answers to frequently asked questions:

For exhibitors

The next Texcare International will be held in Frankfurt am Main from 27 November to 01 December 2021.

The event postponed until 24 to 28 October 2020 has been cancelled.

Messe Frankfurt Exhibition GmbH will refund the stand rental paid for the planned Texcare International 2020 or cancel any unpaid receivables from the stand-rental contract. We have already sent information about this to our exhibitors by email. Naturally, you can address any detailed questions to your personal contact person at Messe Frankfurt.

You have the option of leaving the money in our account for your participation in Texcare International 2021. If you prefer a refund, however, please let us know and include details of your bank account.

Please note that a refund of the stand rental can take up to four weeks from the time we receive your bank-account details.

Booking for Texcare International 2021 is expected to begin at late summer 2020. Messe Frankfurt Exhibition GmbH will contact exhibitors directly in this connection.

If you have booked stand-construction services for Texcare International from Messe Frankfurt Fairconstruction, we will not demand payment and refund the amount if applicable. Messe Frankfurt Fairconstruction is an independent company and you should contact Messe Frankfurt Fairconstruction directly if you have any questions about the services agreed, fairconstruction@messefrankfurt.com.

If you have booked an entry in the Texcare International catalogue via Messe Frankfurt Medien und Service GmbH, we will not demand payment and refund the amount if applicable. Messe Frankfurt Medien und Service GmbH is an independent company and you should contact Messe Frankfurt Medien und Service GmbH directly if you have any questions about the services agreed.

If you have booked advertising services for Texcare International via Messe Frankfurt Medien und Service GmbH, we will not demand payment and refund the amount if applicable. Messe Frankfurt Medien und Service GmbH is an independent company and you should contact Messe Frankfurt Medien und Service GmbH directly if you have any questions about the services agreed. 

Voucher codes are invalid and no charge will be made for any voucher codes issued.

No costs have been incurred for venue services, e.g., electricity, water, rigging, etc. Any services ordered will be cancelled free of charge.

For visitors

The next Texcare International will be held in Frankfurt am Main from 27 November to 01 December 2021.

The event postponed until 24 to 28 October 2020 has been deferred.

The purchase price of visitor admission tickets will be refunded. All ticket holders will be contacted by e-mail. If you have any further questions, please contact tickets@messefrankfurt.com.

If you planned to visit Texcare International in Frankfurt and have questions about your travel booking, please contact your travel partner, e.g., Deutsche Bahn AG, Deutsche Lufthansa AG or other travel agent. Please see the cancellation conditions, which were given to you by your travel partner, for all information required in this connection. The same applies to reservations or bookings for hotels, etc.

Messe Frankfurt is in close contact with Frankfurt’s hotel operators. They assure us that they are trying to offer the best possible service in this difficult situation and adopting an extremely fair policy towards booking changes in the interests of long-term guest satisfaction. Nevertheless, the legal principles of the accommodation contracts and the corresponding cancellation provisions for room reservations continue to apply. Accordingly, you should contact the hotel concerned if you have any questions in this respect.

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