FAQ Texcare

How high is the hall? What is the floor load for the hall and what lighting does it have?
You can find this information in the Technical Details for the Halls here.

Two-storey constructions are possible in some halls (see construction heights).
For this purpose, the plans required for the application for approval, including a check of the statics, must be submitted in duplicate 6 weeks before construction begins at the latest to

Messe Frankfurt Venue GmbH
Technical Event Management
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
technics@messefrankfurt.com

For more detailed information, please see the General Terms & Conditions of Business or the Technical Guidelines in the version in force for the time being.

For the inspection of a two-storey structure the exhibitor will be charged a fee. The costs of the approval procedure (inspection of documents submitted and approval in situ) will be invoiced to the exhibitor or stand builder. Should no static calculation have been provided, certified by a second, independent static engineer, the engineering practice commissioned by Messe Frankfurt will undertake the inspection itself and pass the costs on separately to the exhibitor.  

Should you have any questions, please contact:

The Technical Event Management Team
Phone +49 69 75 75-59 04
technics@messefrankfurt.com

In case of a one side open or two side open stand, 6 cm must be subtracted from the confirmed stand width to obtain the clear width, due to the width of the partition walls.

Messe Frankfurt erects standard stand partition walls that are 2.50 m high with adjustable feet of up to 0.12 m in length. Please order these in advance (free of charge) in the Shop for Exhibitor Services.

Should you have any questions or wish to make any changes, please contact standtrennwaende.texcare@messefrankfurt.com

Please note that the stand walls must not be damaged (no nails, screws etc.).

Stands located in outdoor areas, temporary structures, mobile stands, two-storey stands, special mountings and special designs have to be approved separately and are subject to a charge.

• Special designs include, for example:
• Stands of over 100 sq m
• Two-storey constructions
• Walls over 4 m high
• Closed ceilings
• Plinths higher than 0.20 m
• Glass constructions
• Moving components

Suitably scaled stand plans (e.g. 1:100) are to be submitted in duplicate for approval at the latest six weeks before construction begins and labelled in German or English.

They should be submitted to:

Messe Frankfurt Venue GmbH
Technical Event Management
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
technics@messefrankfurt.com

At least 70% of all sides of the stand-construction adjoining an aisle must be open or transparent. Elongated closed stand constructions on the aisles are not permitted. Please check the technical guidelines. In the case of non-compliance we explicitly reserve the right to have modifications made onsite.

The hall supports are marked in the hall plan as a black square or circle. The supports are covered to a height of 3 m with a white-coated chip-board (except for Hall 11.0: wich has no support covering). The coverings must not be encumbered or damaged. You will find the precise measurements and location of the support(s) in the stand sketch of our stand place proposal. The dimensions refer to the support covering. 

In most halls it is possible to fix suspended items in accordance with the terms and conditions set out in the Shop for Exhibitor Services. Suspensions must only be fitted by the hall electrician. For your order please use our Shop for Exhibitor Services.

Should you have any questions, or should you wish for an individual offer, please contact:

The Suspensions Team
Phone +49 69 75 75-68 99
abhaengungen@messefrankfurt.com

The hall-managers’ offices are marked by pictograms. The hall manager is your first point of contact for all on-the-spot questions and can be reached by phone under::

Hall 8: +49 69 75 75‑63 08
Hall 9: +49 69 75 75‑63 09

In your capacity as the main contact for Messe Frankfurt, we shall prepare access for you if you have not had a Messe Frankfurt log-in up to now. You will automatically receive an e-mail from us for your personal access – just click on the registration link and issue a password which you have chosen yourself. As soon as the Shop for Exhibitor Services is open for you, we shall inform you by a further e-mail – and then you can begin placing your orders.  

Please note: Only the main contact for Messe Frankfurt will receive the e-mail with the prepared account and thus full access to the stand in the Shop for Exhibitor Services.

Do you already have a Messe Frankfurt log-in?

In this case go to “Register” at https://serviceshop.messefrankfurt.com – once there, just register with your e-mail address and password. If you cannot remember your password, click on “Forgotten your password?” We shall immediately send you an e-mail by which you can re-set the password.

Has the main contact for Messe Frankfurt in your company changed?

It is not possible to overwrite the data of other persons in the Messe Frankfurt log-in. If the main contact has changed since the intention to exhibit, please contact the Texcare Team at texcare@messefrankfurt.com or +49 69 7575-35 45

Only the main contact for Messe Frankfurt (personal contact and contracting partner) and his deputy can manage users and authorisations. For this purpose, we offer you two possibilities:

Management by deputy:

If you appoint people as deputies, they will be given the same rights in the Shop for Exhibitor Services as you enjoy in your capacity as main contact and will likewise be able to make transactions, such as managing order authorisations. For this purpose, it is necessary for each deputy to set up his own Messe Frankfurt log-in.

Management by stand code:

To authorise other persons, e.g. stand builders, to order on your account and your stand, pass your stand code on to these persons. Each stand-code user must also set up his own Messe Frankfurt log-in for the purpose.

Under “User Management” in the menu all the order authorisations which you have issued, and which you can also revoke, are set out clearly.

Should you have further questions about any aspect of our Shop for Exhibitor Services, the personal contacts at our shop hotline will be glad to answer them on +49 69 75 75-29 99 or by email to serviceshop@messefrankfurt.com.

Please contact your contractual partner. He is able to issue you with an authorisation for this purpose in our Shop for Exhibitor Services. Either he will set up a further account for you, so that you can order services on his instructions and in his name, or he will request an account of your own for you, so that you can order and be billed yourself.

Please select the option “Show existing orders” to view you orders.

In the Shop for Exhibitor Services under the rubric “Stand equipment.”

Your contact:

Messe Frankfurt Services
Phone +49 69 75 75-65 70
ausstattung@messefrankfurt.com

We can lay your electrical connection to any point in your stand that you wish, via the hall roof or via the utility conduits in the hall floor. For this purpose, please use our Shop for Exhibitor Services.

Should you have any questions, or should you wish for an individual offer, please contact:

The Electricity Team
Phone +49 69 75 75-66 70
strom@messefrankfurt.com

Your water connection will be laid via the utility conduits in the hall floor to any point in the stand that you wish. For this purpose, please likewise use our Shop for Exhibitor Services.

Should you have any questions, or should you wish for an individual offer, please contact:

The Water Team
Phone +49 69 75 75-66 78
wasser@messefrankfurt.com

Once the order has been successfully made, this is no longer possible.

Please send the stand sketch (which you have drawn) to the department concerned.

(Please do not forget to mark the event, the hall and stand number, and your customer number on the sketch).

Via our Shop for Exhibitor Services under the rubric “Stand services.”

Should you have any questions, please contact:

The Cleaning Team
Phone +49 69 75 75-69 11
reinigung@messefrankfurt.com

Waste collected on the stand during the fair will be disposed of by Messe Frankfurt. For this purpose, after close of the fair please place the rubbish bag in the aisle. In case of larger quantities, may we please ask you to order a disposal container.

During set-up and dismantling you can dispose of particular waste, such as paints, varnishes etc., in the collection receptacles provided.

For all other waste please order a suitable container via our Shop for Exhibitor Services

Should you have any queries, please contact:

The Waste Disposal Team
Phone +49 69 75 75-69 11
abfallentsorgung@messefrankfurt.com

Via our Shop for Exhibitor Services under the rubric “Catering and events.”

Your contact:

Accente Gastronomie Service GmbH
Phone +49 69 7 56 02-0
info@accente.com

You will likewise find an overview of our catering services at www.accenteservices.de

Please note that entry by outside caterers must be authorised in advance – they will be subject to a charge.

Via our Shop for Exhibitor Services under the rubric “Stand services.”

Should you have any queries, please contact:

The Stand Security Team
Phone +49 69 75 75-68 95
standbewachung@messefrankfurt.com

Via our Shop for Exhibitor Services under the rubric “Stand services.”

Your contact:

Eventence
Phone + 49 69 756 02-24 34
eventence@accenteservices.de

Via our Shop for Exhibitor Services under the rubric “Stand services.”

Your contact:

Eventence
Phone + 49 69 756 02-24 34
eventence@accenteservices.de

WiFi is available free of charge to all exhibitors and visitors during Texcare. Access is suitable for visiting websites and for occasional reception and sending of e-mails. Reception over the total area may not be guaranteed if there is a high number of users. You will find the instructions for WiFi in the Fair & Exhibition Centre at: WiFi instruction.

Should you require a guaranteed broadband, we advise you to order individual WiFi products at a charge from our Shop for Exhibitor Services.

Please register the party via the service shop.

Stand parties must be announced and can be carried out from 6 pm to midnight.

They also must be safeguarded by one security guard per 100 guests. A safe guard can be ordered in the service shop.

Stand parties are free of charge until 10 pm. After 10 pm they are subject to a flat charge of EUR 1,000 (one-thousand) per additional hour or part thereof.

Messe Frankfurt’s logistics service offers provision to order of fork-lift trucks, cranes and other technical equipment, handling of your freight and empties, and the acceptance, warehousing and delivery of your freight to your stand at the time you wish.  

Fork-lift truck and crane services must be ordered exclusively via Messe Frankfurt from the Shop for Exhibitor Services and will be carried out by the logistics partners. The same applies to the storage of freight and empties during the event.

For individual advice please contact:

The Logistics Team
Phone +49 69 75 75-60 75
logistics@messefrankfurt.com

Your personal contact:

Bianca Schläfer
Telefon +49 69 75 75-67 13
bianca.schlaefer@messefrankfurt.com

The data in Part 1 of the Media Package is published in all the trade fair media. This means you are spotlighted in the catalogue, the online exhibitor and product search and in the Navigator App. What‘s more, people can find you in the interactive Ground Plan and by consulting the visitor information system on the fairground. It includes your company name, address, phone and fax number, email and internet address, hall and stand number and the company entry under two product groups.

The data in Part 2 of the Media Package is published in all the digital trade fair media: in the online exhibitor and product search, in the Navigator App and in the interactive Ground Plan. You get 1 company page with text and picture, 5 product pages with text and picture, 5 keywords for full-text search, 1 product direct link, 1 social media link, 1 document download (up to 6 PDF documents per language) and 1 update of the presentation in each trade fair cycle.

Your promotional material is available to you in the online shop at www.promotion.messefrankfurt.com. Here you will find free print and digital advertising material with which you can very easily attract great attention to your stand exhibition: from information leaflets, to e-cards which can be personalised, to entry-ticket vouchers for your customers.

If you would like detailed advice on the individual advertising media, or if you have any questions about the optimum combination of advertising media or personalisation, our Publicity Service will be glad to help you further:

Phone +49 6181 - 49 86 949
service@go-atc.de

Additionally you can book an online press display unit for your profile in the online exhibitor search engine of the Texcare website in the Exhibitor Services Shop.

If you hold a press conference on your stand or in a meeting room at the Fair & Exhibition Centre, we shall include the date in our official Press Schedule. We shall also help in finding a suitable meeting room.

For further information please contact:

Natalie Maas
Phone +49 69 75 75-63 57
natalie.maas@messefrankfurt.com

Via our Shop for Exhibitor Services under the rubric “Marketing services.”

Your contact:

The Advertising Services Team
Phone +49 69 75 75-56 46
advertising.services@messefrankfurt.com

You will find an overview of the facilities here.

You will receive the invoices for stand-related services, such as suspensions, electrical, water or telecommunication connections, after the event.

In the individual case please contact the technical departments and service partners who marketed the service.

You will find the e-mail addresses and telephone numbers for this purpose by clicking on the product name in the Shop for Exhibitor Services.

All invoices are sent to the invoice address stored centrally for the customer at Messe Frankfurt. Should you wish for a different invoice address for individual items, before sending your order please contact the Hotline on the following telephone number: +49 (0)69 75 75-29 99 or by e-mail to: serviceshop@messefrankfurt.com.

Depending on the size of the stand, the following set-up and dismantling passes are allocated free of charge:up to 10 sqm: 2 units apiece

• 11 to 20 sqm: 4 units each
• 21 to 30 sqm: 5 units each
  
• 31 to 50 sqm: 6 units each
  
• 51 to 80 sqm: 8 units each
  
• 81 to 100 sqm: 10 units each
  
• 101 to 150 sqm: 15 units each
  
• 151 to 200 sqm: 20 units each
  
• 201 to 250 sqm: 25 units each
  
• 251 to 300 sqm: 30 units each
  
• over 300 sqm: 35 units each
  

These passes are intended exclusively for the stand’s set-up and dismantling stages. All persons taking part in the set-up and dismantling must be provided with such a pass. They must carry them at all times in a clearly visible position. The set-up and dismantling passes can be ordered in the service shop like the exhibitor passes. Your free quota is allocated automatically to your stand and is displayed on the portal.  

You will receive the set-up and dismantling passes in the Service Centre Torhaus, Level 2.

Please note that the set-up and dismantling passes are not valid for local public transport.

Depending on the stand size, the exhibitor will receive the following quota of exhibitor passes free of charge:

• Up to 10 m²: 2 cards each
• 11 to 20 m²: 4 cards each
• 21 to 30 m²: 5 cards each
• 31 to 50 m²: 6 cards each
• 51 to 80 m²: 8 cards each
• 81 to 100 m²: 10 cards each
• 101 to 150 m²: 15 cards each
• 151 to 200 m²: 20 cards each
• 201 to 250 m²: 25 cards each
• 251 to 300 m²: 30 cards each
• 301 to 350 m²: 35 cards each
• 351 to 400 m²: 40 cards each
• 401 to 450 m²: 45 cards each
• 451 to 500 m²: 50 cards each
• 501 to 550 m²: 55 cards each
• 551 to 600 m²: 60 cards each
• 601 to 650 m²: 65 cards each
• 651 to 700 m²: 70 cards each
• 701 to 750 m²: 75 cards each
• 751 to 800 m²: 80 cards each
• 801 to 850 m²: 85 cards each
• 851 to 900 m²: 90 cards each
• 901 to 950 m²: 95 cards each
• 951 to 1000 m²: 100 cards each
• 1001 to 1050 m²: 105 cards each
• 1051 to 1100 m²: 110 cards each
• 1101 to 1150 m²: 115 cards each
• 1151 to 1200 m²: 120 cards each
• 1201 to 1250 m²: 125 cards each

Exhibitor passes are only valid during the event. They normally entitle the holder to enter the Fair & Exhibition Centre or halls one hour before the official opening times.

These passes are intended solely for the exhibitor and his stand staff; they must not be passed on to customers. Additional requirements can be covered at a charge. You can conveniently personalise and print out your Exhibitor passes in the Ticket Services Portal for Exhibitors. Your free quota is allocated automatically to your stand and is displayed on the portal.  

These vouchers (season voucher cards) are valid during the event; they entitle the holder to enter the Fair & Exhibition Centre during opening times.  

Entry-ticket vouchers can be ordered at a charge on the Ticket Services Portal for Exhibitors or as part of the Promotion Package.

Please note our new, greatly reduced price scale for visitor vouchers. Visitor advertising pays off!

The exhibitor will be charged after the event only for those vouchers which were actually redeemed.

During the advanced set-up you may work in the halls without intermission, 24 hours.

During the general set-up and dismantling times, you may work in the halls without intermission, i.e. 24 hours. On the last assembly day, the carpet floor will be laid from 3.00 p.m. From this time the hall aisles must be cleared of obstructions. From this time the set-up or decoration of your stand can only be carried out within the stand itself. We shall be laying full-cover carpet flooring in all aisles for the event.

For cars with up to 2.5 t total licensed weight we shall provide parking places at a charge on the grounds of the Fair & Exhibition Centre or in the Rebstock multi-storey carpark. Transporters and HGVs can be parked at a charge in the HGV Park of Messe Frankfurt Venue GmbH Rebstock Park.    

For delivery of goods, vehicles will be able to enter for one hour (on the last day only until 2.00 p.m.). To do this, each driver must pay a deposit of EUR 100, which will be non-returnable if he/she exceeds this period.

On the last day of the fair the latest time at which a vehicle may enter will be 2.00 p.m. Between 2.00 p.m. and the time when vehicles start to enter for dismantling purposes, the access roads to the Fair & Exhibition Centre will be closed. Dismantling vehicles must please drive to the assembly point on the Rebstock. Only there will they be given their dismantling entry card.

On the last day of the fair, between 5.00 p.m. and 7.00 p.m., we shall give you an opportunity to bring small loads out of the Centre prior to entry of vehicles for dismantling. For this purpose, on the last two assembly days and during the days of the fair we shall issue, as long as they are in stock, a limited number of special dismantling passes for cars and small transporters of up to 3.5 t total licensed weight.  

You can obtain these special dismantling passes at the Central Information Desk on Level 02 of the Torhaus by signing a declaration that you will be charged an additional €200.00 when invoiced for your ancillary costs if you do not leave the exhibition grounds with your vehicle by the deadline specified in the pass.  Point in the Gate House. Level 02 in return for a cash deposit of EUR 200. Entry and exit will only be possible via the gate stated on the card. Please note that, because the aisle carpets are being taken up at the same time, we cannot provide any goods lifts in the halls. 

On our website you will find information on arrival with navigation system or smartphone.

The City of Frankfurt’s Environmental Zone is located within the “motorway ring”, which is bounded by the A5 motorway in the west, the A3 in the south, and the A661 in the east. Access to the Fair & Exhibition Centre is possible at all times for vehicles belonging to a corresponding pollution category and with the associated environment sticker. Vehicles without an environment sticker can also reach the grounds of the Fair & Exhibition Centre, via the West Gate and North Gate. These can be reached by vehicles coming from the A5 via the A648, Rebstock exit, or via the Katharinenkreisel. The Fair & Exhibition Rebstock multi-storey carpark can also be reached via the Rebstock exit.  

You will find an overview of the most important contacts and personal contacts here.

Texcare Team: +49 69 75 75-35 45
Exhibitor Services Shop: +49 69 75 75-29 99
Fair Construction Team: +49 69 75 75-68 11
Suspensions Team: +49 69 75 75-68 99
Cleaning Team: +49 69 75 75-69 11
Electricity Team: +49 69 75 75-66 70
Water Team: +49 69 75 75-66 78
Logistics service: +49 69 75 75-60 75